Returns & Refunds
This page is a plain-English summary of our binding Return & Refund Policy. Where the two ever differ, the policy governs.
The short version
- Return window: 14 days from the delivery date.
- Condition required: original and unworn, with all packaging, tags, certificates, and documentation.
- Return shipping: paid by the buyer, and it must be fully insured with signature confirmation.
- Refunds: issued to the original payment method after the item is inspected and authenticated on arrival.
- To start a return: email info@sandiegojewelrybuyers.com with your order number and the reason, within the 14-day window.
Items that cannot be returned
Some categories are sold as final sale and cannot be returned, refunded, or exchanged. Please read this before you order, because it is not a discretionary rule.
- Handbags
- Sunglasses
- Custom, made-to-order, engraved, personalized, or resized items
- Items marked "as-is," "clearance," or "final sale"
- Gift cards
Completing a purchase of a final-sale item means agreeing that the sale is final. If you are unsure whether a specific piece falls into one of these categories, ask us before you buy. Call (619) 236-9603 or email us and we will tell you plainly.
Authenticity is separate from returns
The 14-day return window covers changing your mind about an eligible item. It is not the same thing as our authenticity commitment. Every piece we sell is authenticated in house and carries our Lifetime Authenticity Guarantee.
Questions before you order
We would rather answer a question than process a return, and we would much rather you knew a piece was final sale before you bought it than after. Reach us at (619) 236-9603, email info@sandiegojewelrybuyers.com, or visit us at 907 Sixth Ave, San Diego, CA 92101. Our FAQ and shipping page cover the other common questions.
Full terms, including the complete conditions and the inspection process, are in the Return & Refund Policy.