Refund policy

Return & Refund Policy — San Diego Jewelry Buyers

Policy summary
- Return window: 14 days from delivery
- Return shipping cost: Paid by the buyer
- Condition required: Original, unworn condition with all packaging, tags, certificates, and documentation
- Final sale (no returns): Handbags, sunglasses, custom/engraved/resized items, clearance/"as-is" items, and gift cards
- Refunds: Issued to the original payment method after inspection
- Required to return: Order number, plus return shipping that is fully insured and signature-confirmed

Eligibility for Returns

San Diego Jewelry Buyers accepts returns on eligible items within 14 days of the delivery date. To qualify for a refund, the item must be returned in the same condition in which it was received — unworn, undamaged, and unaltered — with all original packaging, boxes, tags, protective materials, and any accompanying certificates, appraisals, or authentication documents. Items that show signs of wear, sizing, alteration, or damage, or that are returned with missing components, are not eligible for a refund.

Final Sale Items (No Returns Accepted)

The following are sold as final sale and cannot be returned, refunded, or exchanged under any circumstances:

- Handbags
- Sunglasses
- Custom, made-to-order, engraved, personalized, or resized items
- Items marked "as-is," "clearance," or "final sale"
- Gift cards

By completing a purchase of a final-sale item, you acknowledge and agree that all sales of that item are final. This policy is disclosed conspicuously here and at checkout in accordance with California Civil Code §1723.

How to Start a Return

To request a return, email info@sandiegojewelrybuyers.com with your order number and the reason for the return within the 14-day window. Returns must be authorized before shipping; items sent back without a return authorization may be refused or may delay your refund. Do not ship any item back until you have received return instructions from us.

Return Shipping

Return shipping is the buyer's responsibility and expense. Because of the value of our merchandise, all returns must be shipped fully insured for the purchase price with signature confirmation. Returns sent without signature confirmation may be refused. The item remains the buyer's responsibility until it is received and signed for at our facility. San Diego Jewelry Buyers is not responsible for items lost, stolen, or damaged in return transit, and uninsured or unsignable returns that are lost are not eligible for refund.

Inspection & Refunds

All returned items are inspected and authenticated upon arrival. Once a return is approved, your refund will be issued to the original payment method within 5–7 business days. We reserve the right to deny a refund, or to deduct from a refund, for any item returned in diminished condition, missing components, packaging, or documentation, or that does not match the item originally sold. Original shipping charges are non-refundable.

Authenticity & Item Integrity

Every item we sell is inspected, authenticated, and documented prior to shipment. We record identifying details of each piece. If a returned item does not match the item we shipped — including substitution, tampering, or removal of identifying marks — the return will be refused and no refund will be issued, and we reserve all available legal remedies.

Items Damaged or Incorrect on Arrival

If you receive an item that is damaged in transit or is not the item you ordered, contact us within 48 hours of delivery with photos. Verified errors on our part will be corrected at our expense.

Questions

For any return question, contact info@sandiegojewelrybuyers.com or (619) 236-9603.