Shipping policy

Shipping Policy — San Diego Jewelry Buyers

Policy summary
- Ships: Worldwide
- Processing time: Within one business day of cleared payment
- Every shipment: Fully insured with signature confirmation
- Shipping cost: Based on destination and insured value; shown at checkout
- International duties & taxes: Buyer's responsibility

Processing & Payment Verification

Items ship within one business day of cleared payment. Because we ship high-value merchandise, every order is screened for fraud and we may require additional verification before shipment. Orders that cannot be verified may be delayed or cancelled and refunded.

Insurance & Signature Confirmation

All shipments include insurance and signature confirmation. A signature is required on delivery to protect both buyer and seller; packages cannot be released without one, and we cannot ship to P.O. boxes.

Shipping Cost

Shipping cost depends on the destination and the insured value of the order and is calculated and shown at checkout.

Shipping Address

For security, orders ship to the billing address associated with the payment method by default. Requests to ship to an alternate address may require additional identity verification and may be declined at our discretion. The buyer is responsible for providing a complete, accurate shipping address; we are not responsible for orders delayed or lost due to an incorrect address entered at checkout.

International Orders

We ship worldwide. Items shipped outside the United States are subject to customs inspection and to duties and taxes assessed under the destination country's laws. These charges are not included in the item price or shipping cost and are the buyer's responsibility. Customs forms are marked as "used" goods at the item's purchase value, excluding shipping; we cannot mark items as "gift" or alter the declared value. If a buyer refuses a package because of customs charges, those charges are deducted from any refund.

Lost, Stolen, or Delayed Packages

Because all shipments are insured and require a signature, non-delivery claims are handled through the carrier's insurance process and must be reported to us within 5 calendar days of the expected delivery date. We are not liable for delays caused by the carrier, customs, weather, or events outside our control. Once a package is delivered and signed for, responsibility transfers to the buyer.

Questions

For shipping questions, contact info@sandiegojewelrybuyers.com.